Privacy Policy
Effective Date: 01-Oct-2025
Last Updated: 21-Oct-2025
Website: www.wapizo.com
Support Desk: www.wapizo.com/support
Email: support@wapizo.com
Contact: +91 9744486386, +91 7907766314
1. Introduction
Welcome to Wapizo, a WhatsApp API-based business platform that provides bulk messaging, campaign management, CRM, and AI chatbot automation tools.
Your privacy is important to us. This Privacy Policy explains how Wapizo collects, uses, protects, and discloses your information when you use our website and services.
By using Wapizo, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform immediately.
2. Information We Collect
We collect the following types of data to provide and improve our services:
2.1 Personal Information
When you register or use Wapizo, we may collect:
Full Name
Email Address
Phone Number
Business Name and Address
Billing and Payment Details (handled via secure gateways like Stripe or Razorpay)
Login credentials and authentication tokens
2.2 Business & Account Data
WhatsApp Business Account IDs and connected numbers
Campaign details, templates, and message logs
Bot configurations, triggers, and flow data
Customer and contact details uploaded by you
2.3 Technical Information
Automatically collected information includes:
IP address, browser type, and device information
Operating system and access times
Activity logs (e.g., API calls, login attempts)
2.4 Cookies & Tracking Technologies
Wapizo uses cookies, session tokens, and analytics tools to:
Maintain user sessions
Improve website experience
Analyze usage patterns for optimization
You can disable cookies via your browser, but some features may not function correctly.
3. How We Use Your Information
We use the collected data for:
Account creation and verification
Providing core services like bulk messaging, chatbot automation, and CRM integration
Billing and payment processing
Improving performance, security, and functionality of our platform
Sending notifications, updates, and support communications
Preventing abuse, fraud, or unauthorized access
Compliance with legal, regulatory, or Meta (WhatsApp) API requirements
4. Data Storage and Security
All user data is stored on secure servers with encrypted connections (SSL/TLS).
Access is limited to authorized personnel based on role-based permissions.
We perform periodic backups and vulnerability checks.
Sensitive data (like access tokens, API keys, and passwords) is encrypted.
However, no method of transmission over the internet is 100% secure.
While we strive to protect your information, Wapizo cannot guarantee absolute security.
5. Sharing and Disclosure
We do not sell, trade, or rent personal data.
However, we may share information in the following cases:
Service Providers:
Trusted third parties (e.g., hosting providers, payment gateways, WhatsApp API partners) may process data on our behalf under strict confidentiality.
Legal Compliance:
We may disclose data when required by law, government authorities, or to protect the rights and safety of Wapizo and its users.
Business Transfers:
In the event of a merger, acquisition, or asset sale, user data may be transferred, provided the new entity adheres to this Privacy Policy.
6. User Data Ownership
You retain full ownership of your:
Contacts, messages, and customer data uploaded to Wapizo
WhatsApp templates, campaigns, and chatbot flows
Wapizo only processes this data for delivering services and never uses it for marketing or resale.
If you delete your account, all personal and business data is permanently erased from our servers within 30 days, unless required by law.
7. WhatsApp and Meta Compliance
Wapizo operates as a WhatsApp API Business Solution Partner (BSP) integration platform.
All message templates, campaigns, and conversations comply with Meta’s WhatsApp Business Policy and Commerce Guidelines.
You are responsible for:
Obtaining recipient consent before sending messages.
Avoiding spam, unsolicited promotions, or illegal content.
Ensuring that your use of Wapizo aligns with Meta’s API terms.
Violation may result in temporary or permanent account suspension.
8. International Data Transfers
If you use Wapizo from outside India, your data may be processed and stored in India or other countries where our servers or service providers operate.
We ensure all data transfers comply with applicable data protection laws.
9. Your Rights
Depending on your jurisdiction (e.g., under GDPR or India’s DPDP Act), you have the following rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Deletion: Request deletion of your account and data.
Right to Data Portability: Export your data in a readable format.
Right to Withdraw Consent: Stop receiving marketing messages at any time.
To exercise your rights, contact us at support@wapizo.com
.
10. Data Retention
We retain your data only as long as necessary for:
Service delivery and legal compliance
Resolving disputes and enforcing agreements
Fulfilling financial and audit obligations
Inactive accounts may be deleted after 12 months of inactivity.
11. Third-Party Links and Integrations
Wapizo may contain links or integrations with third-party tools like:
Flowise AI, Stripe, Razorpay, Meta (WhatsApp), and CRM systems
We are not responsible for the privacy practices or content of these third-party services.
We recommend reviewing their privacy policies before connecting your account.
12. Children’s Privacy
Our services are intended for businesses and individuals aged 18 or above.
We do not knowingly collect personal data from minors.
If you believe a minor has used our platform, please contact us to delete their information immediately.
13. Updates to This Policy
Wapizo may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our platform after such changes implies acceptance.
14. Contact Us
For privacy-related questions, data requests, or complaints:
📧 Email: support@wapizo.com
🌐 Support Desk: www.wapizo.com/support
📞 Phone: +91 9744486386 / +91 7907766314
🏢 Office: Sobhi’s Plaza, Shop No. B12-B16, Kakkanad, Kochi, Kerala – 682030